Shipping policy

LIVE ANIMAL SHIPPING

• Overnight Shipping: Using UPS Next Day Air, UPS Next Day Air Saver generally Monday to Wednesday to avoid possible delay over the weekend. We will check temperature/weather and work with you in the best interest of the animals.
• 2-4 Days Shipping: Using USPS Priority (1-3 days) or UPS Ground (1-4 days), generally Monday to Tuesday to avoid possible delay.
• Once shipped, shipping is NON-REFUNDABLE under any circumstance, no exceptions, even if the package is lost, stolen, or delayed. Shipping carriers take zero responsibility for lost, stolen, or delayed packages.
• Buyer is responsible to be at home at the time of delivery or to pick up from local carrier facility within the delivery day.
• Buyer is responsible to submit proper and correct shipping address. Failure to provide the correct address may incur additional redelivery charges.
• Please allow 2-4 days for order processing. 
• Do not put general delivery if you do not have a PO box with USPS, Check with us first if you wish to have package held for pick up.