1 2

Terms of Service

LIVE ANIMAL SHIPPING

  • Overnight Shipping: Using UPS Next Day Air, UPS Next Day Air Saver generally Monday to Wednesday to avoid possible delay over the weekend. We will check temperature/weather and work with you in the best interest of the animals.
  • 2-4 Days Shipping: Using USPS Priority (1-3 days) or UPS Ground (1-4 days), generally Monday to Tuesday to avoid possible delay.
  • Once shipped, shipping is NON-REFUNDABLE under any circumstance, no exceptions, even if the package is lost, stolen, or delayed. Shipping carriers take zero responsibility for lost, stolen, or delayed packages.
  • Buyer is responsible to be at home at the time of delivery or to pick up from local carrier facility within the delivery day.
  • Buyer is responsible to submit proper and correct shipping address. Failure to provide the correct address may incur additional redelivery charges.

ANIMAL LIVE ARRIVAL GUARANTEE (LAG)

We guarantee that all animals will arrive alive and in good health, provided that:

  • Someone is there to accept the package on the first delivery attempt, or the package is picked up within the day of delivery if the package is held at a carrier facility for pick up.
  • LAG ONLY apply when temperature of destination is from 45° to 85° at the date of delivery. If your temperature range is outside 45° to 85°, select overnight shipping options for LAG.
  • Failure to meet these guidelines will VOID LAG, no exceptions.

CLAIMS ON ANIMALS

If animals arrive deceased or in poor (not likely to survive) condition, to receive a refund or any form of resolution, we require the following:

  • The customer notifies us of the condition of the animal(s) within 3 hours of arrival via any of the contact options listed here
  • Picture(s) or video(s) of the animal(s) must be sent within 3 hours of delivery
  • Failure to meet these guidelines will VOID our Live Arrival Guarantee.

 

DEPOSIT ON ANIMAL

Unless otherwise agreed upon, our policy is as follows:

  • A 50% non-refundable deposit must be made in order for us to hold the animal(s) for you
  • We only hold the animals for up to 15 days, if full payment is not received within 15 days, we have the right to advertise/sell the animal(s) previously reserved for you, and you will receive store credit for the deposit money only, NO REFUND.